COVID-19 Response Plan

Industrial Servo Hydraulics Inc.

COVID-19 Preparedness and Response Guide

Updated: May 1st, 2020

About this Guide

This guide is in response to the growing COVID-19 virus affecting the United States in the spring 2020. This guide is based on the most current information regarding prevention, response, and best practices as identified by the Center of Disease Control and Prevention (CDC), the U.S. Department of Health and Human Services (HHS), The U.S. Department of Labor (DOL), the U.S. Occupational Health and Safety Administration (OSHA), the U.S. Department of Homeland Security (DHS), and the Cybersecurity and Infrastructure Security Agency (CISA). This guide is intended to provide an overview of the protective protocols taken by and the reactive actions available to Industrial Servo Hydraulics Inc employees surrounding COVID19. It is not intended to serve as an exhaustive discussion of the matter and is subject to change as may be deemed necessary by the management of Industrial Servo Hydraulics Inc., or one of the agencies having appropriate authority listed above.


Protocol and Policy Updates

The management of Industrial Servo Hydraulics Inc is responsible for updating company protocols and policies, including this guide, to remain in compliance with most current guidelines of the aforementioned government agencies. Updates to protocols and policies may occur through traditional printed, oral, and digital methods before this guide is updated.


Classification of Essential Critical Infrastructure

Industrial Servo Hydraulics Inc is classified by the Cybersecurity and Infrastructure Security Agency, as Essential Critical Infrastructure (ECI) in its Memorandum of Identification of Essential Critical Infrastructure Workers During COVID-19 Response dated March 19, 2020 and as may be updated. Specifically, Industrial Servo Hydraulics Inc is considered Essential Critical Infrastructure in the following categories:


Transportation Systems Sector

Food and Agriculture Sector

Energy Sector

Defense Industrial Base Sector

Critical Manufacturing Sector



Overall Exposure Risk

In general, when performing (ECI) functions, Industrial Servo Hydraulics Inc personnel are categorized as having “Lower Exposure Risk”. This classification is maintained as Industrial Servo Hydraulics Inc. functions do not require contact with people known to be, or suspected of being, infected with COVID-19 nor frequent close contact with (i.e., within 6 feet of) the general public.


Identification of CEI Workers

All employees of Industrial Servo Hydraulics Inc have been categorized into three categories for the purposes of this guide.


  • Essential Critical Infrastructure Workers – In-Person

    Production employees

    Shipping and Receiving

    Customer support


    Human Resources

  • Essential Critical Infrastructure Workers

    Manager – Application Development

    Business Development Manager (business development role)

  • Essential Critical Workers – Remote and/or In-Person


     Vice Presidents

     Accounting Manager


Whenever practicable, every associate is expected to work a flexible schedule to permit the completion of work, but comply with the spirit of any stay at home (shelter in place) order that might be given by civil authorities with authority to issue such an order. All

ECI personnel have been provided with a written notice signed by the President of Industrial Servo Hydraulics Inc indicating their status.


Employee Safety Training

In addition to its expansive training on regular operational safety issues, all  Industrial Servo Hydraulics Inc personnel have received detailed safety training related to the preventing the spread of COVID-19, personal hygiene, and facility hygiene. This training is part of a continuous effort by Industrial Servo Hydraulics Inc management. Training elements align with guidelines provided by CDC, OSHA, and other relevant groups. Training includes oral and written presentations by management, written documentation provided by CDC, OSHA and other relevant groups, and support media in the form of messaging on the company’s bulletin board.   

Hand Washing and Sanitizing Options

As a matter of policy, all Industrial Servo Hydraulics Inc personnel are required to wash their hands with soap and water for at least 20 seconds as needed. In addition, employees are required to wash their hands with soap and water for at least

20 seconds under the following circumstances:

  • Entering the building
  • After using the restroom, but before exiting the restroom
  • Before handling food or appliances in the employee lounge
  • Before returning to work after eating
  • After working with others inside the minimum 6’ distance
  • After removing personal protective gear
  • After performing cleaning and sanitizing functions


Personal Protective Equipment

Industrial Servo Hydraulics Inc personnel have easy access to personal protective equipment for their personal use. This equipment includes washable two-layered facemasks (non-N95

type), disposable gloves in various sizes, and washable eye protection. All employees have received training on the proper use, removal, disposal, and/or cleaning of provided PPE.

Employees are permitted to use their own mask/covering in accordance with the following policies:

  • The mask/covering may not pose a safety hazard to the wearer or other associates.
  • The mask/covering is used, removed, and washed in accordance with CDC recommendations. This will include storing the used mask away from other associates. This will include properly washing hands after removing and storing the used mask.
  • The mask/covering does not display any words, symbols, or images that might

be construed as offensive or inappropriate. As with all dress code matters, the

Company’s decisions on such issues are final.

  • Read and follow all CDC recommendations for using a mask/covering.


Facility Cleaning and Sanitizing

Industrial Servo Hydraulics Inc  personnel clean and sanitize work areas and common areas of the facility throughout the workday. This includes work surfaces, equipment, doorknobs and light switches. Vehicles are cleaned at the end of every route.


Facility Access

Access to the company’s facility is always restricted. However, in response to COVID19, the facility has been closed to visitors. All who enter the facility are required to wash their hands with soap and water for at least 20 second or use the provided commercial-grade hand sanitizer.

Vendors are only permitted inside the facility for the purposes of completing necessary repairs to the facility or critical processing equipment. Vendors are asked to wash their hands with soap and water for at least 20 seconds upon entering the facility.

Customers and deliveries are restricted to the shipping department and keep proper social distancing.


Facility Changes to Accommodate Proper Social Distancing

Workspaces within the facility have been changed to promote and accommodate proper social distancing. When social distancing (i.e. minimum 6’ distance) cannot be

maintained, all affected employees are required to wear a mask/covering.

Employees are required to wash their hands with soap and water for at least 20 seconds after working with others inside the 6’ minimum distance.

 All common-use utensils, paper plates, and non-wrapped flatware have been removed from the coffee counter area.


Operational Changes

Industrial Servo Hydraulics Inc has implemented a number of operational changes to account for COVID-19 and to maintain compliance with the spirit of any stay at home (shelter in place) orders. While the nature of these changes cannot be detailed in this guide so as maintain client and operational confidentiality, it can be summarized that work that is not directly related to serving the needs of customers self-certified as Essential Critical Infrastructure has been suspended until further notice.


Travel Policy

All sales travel is prohibited. Travel outside of planned route service is prohibited.

Travel to identified critical suppliers is permitted with management permission.


Policies for Handling Illness at Work and at Home

Industrial Servo Hydraulics Inc has established policies for not reporting for work when one feels ill. These policies have been expanded to match the guidelines of the CDC that employees should not report for work when they have a fever. Moreover, employees should not return to work until such time that they are free of fever for at least 24 hours without the aid of fever reducers. Employees are instructed not to report to work if any member of their household has a fever for at least 24 hours following the return to normal temperature without the aid of fever reducers. Employees are required to get medical clearance from a physician before returning to work if they have missed more than three days of work.


Employees who report to work and then develop a fever are instructed to leave the facility immediately. Their workspace is closed for cleaning and sanitizing.


Protocols for employees Who May Have Had Exposure to a Person with suspected or Confirmed COVID-19

Pursuant to CDC guidance, Industrial Servo Hydraulics Inc  will adhere to the following protocols if presented with an employee who may have had exposure to a person with suspected or confirmed COVID-19. A ‘potential exposure’ means being in a household contact or having close contact within 6 feet of an individual with confirmed or suspected COVID19. The timeframe for having contact with an individual includes the period of time of 48 hours before the individual became symptomatic.

Industrial Servo Hydraulics Inc will assess the symptoms prior to

them starting work. The employee must not have a temperature. As long as the employee does not have a temperature or symptoms, they should self-monitor.

The employee shall wear a facemask at all times while in the work place for 14 days after last exposure. Facemasks may be provided by Industrial Servo Hydraulics Inc  as supplies permit, or provided by the employee with the approval of Industrial Servo Hydraulics Inc. The employee shall maintain 6-foot distance between themselves and other employees, customers or vendors and practice social distancing as work duties permit in the workplace.

Industrial Servo Hydraulics Inc will clean and disinfect work spaces as detailed in this guide.


Employee Questionnaire /Screening

Industrial Servo Hydraulics Inc may utilize a questionnaire or other screening devices for employees and vendors who must enter the facility. This questionnaire/screening may be altered to reflect the most current information about COVID-19 as provided by one of the agencies having appropriate authority listed above.


Customer Communication

Communication with customers is handled through direct telephone or email contact.